Policies & Terms of Service

Returns

We want you to be happy! We offer a 100% 30 day Satisfaction Guarantee On All Products.

Email: hello@trustpetproducts.com

Phone: (224)228-3047

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

WE ARE UNABLE TO ACCEPT RETURNS WITHOUT CONTACTING US FOR A RETURN ID AND A TRACKING # EMAILED TO US

To be eligible for a return, your item must be unused and in the same condition that you received it (Sealed Bag, Unopened) It must also be in the original packaging if possible.

Examples of non-returnable items:

- Gift cards

There are certain situations where only partial refunds are granted (if applicable)

- Missing items in an order
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval status of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (7-10 business days if not sooner).

"Satisfaction Guaranteed" is very important to us. We want to do our best to make sure that YOU and your pet are happy! For special situations and scenarios, we will handle returns and/or refunds on a case by case basis, including:

• If your pet dies after you placed an order/received the order
• If your pet stops eating or liking the food and you let us within 14 days
• If your item(s) are damaged, missing, or incorrect

In some of the special cases above, please contact us so we can rectify the issue accordingly. Please call us weekdays 9am-5pm CST (224) 228-3047 to speak with one of our pet care experts. Or send an email to hello@trustpetproducts.com

Satisfaction Guarantee

Our goal is to consistently exceed our customers’ expectations and our success is dependent on your happiness. If, for any reason, you’re not satisfied with our products and home delivery service, then we’re not satisfied. If one of our products isn’t working for your pet, we’d be happy to exchange it for another formula or another Trust Pet product as long as it's within reason and in our 30-day refund or return or exchange policy.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We will replace items if they are defective or damaged. If you need to exchange it for the same item, email us at hello@trustpetproducts.com or call us at (224) 228-3047.

Shipping
To return your unopened, non-damaged pet product, you should mail your product to our warehouse office at:
Trust Pet Products Company
22272 N. Pepper Rd. Unit B
Lake Barrington IL 60010

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.